![]() ![]() Now, even at this point, I would have been willing to give the company a pass. It was now March, and my computer was a box of parts on a shelf. Well, after they finished gathering the parts a week later, they apparently sat. ![]() It didn’t exactly inspire confidence, and I was disappointed to tack another 3 weeks onto my wait time, but at least I had an ETA, right? And 2 days later my parts had begun to be gathered, so all seemed well, right? That was the *entire* email, mind – no apologies or even a greeting, just that single line. “The estimated ship date for your order is looking like late February.” I sent a polite email to their customer service address asking if I could get an idea of when my computer might ship. However, when week 5 came to a close with no further communication, and according to their online tracker, they hadn’t even begun gathering parts for my computer, I began to get antsy. Things still weren’t exactly business-as-usual, right? And even when, about 2 weeks in I got an apologetic email stating that my computer would be delayed and my shipping ETA was updated to 4-5 weeks, I was fine with that. Given all that, the estimated ship date of 3-4 weeks seemed reasonable enough to me. On top of the pandemic, I knew there was a parts shortage in the tech world, so I was prepared to have to wait a while. I purchased through a well-known company that sells gaming PCs, including the one that my husband has.įor context, this was early January 2021. For Christmas, my dear parents sent me a frankly over-generous amount of money, and while I squirrelled most of it away, almost serendipitously my now 10-year-old computer started failing on me, so I put some of the funds into buying a decent-spec gaming computer – nothing top-of-the-line, but nicer than my previous rig by a mile.
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